UK Data Archive
We are seeking to appoint an IT Technical Access Analyst to join the Technical Services Team of the UK Data Archive. The section provides support for the critical needs of the other divisions in the UK Data Archive, by installing, commissioning, configuring, developing, maintaining and updating internal and external systems which are in everyday use, as well as supporting customers using the SecureLab environment, which hosts sensitive data accessed by various research communities.
The UK Data Archive is the lead organisation of the UK Data Service, which provides unified access to regional, national and international social and economic data, and provides support, guidance and training for the development of skills in data curation and use.
Duties of the Role
The IT Technical Access Analyst is a critical role within the IT Operations team. This section provides technical services to other divisions in the UK Data Archive, and users of Secure Lab and AWS.
The IT Technical Access Analyst is a key member of the team working primarily on the Service Desk function, ensuring customers and business teams receive the technical support they require. The role involves triaging, allocating and escalating Secure Lab queries; reviewing technical evidence; setting up project areas and user accounts; and enabling access to Secure Lab.
In addition, the IT Technical Access Analyst supports the IT Operations team in areas including asset management, distribution and deployment of hardware, access control, monitoring helpdesks, reviewing and documenting procedures and producing user guides.
A full list of duties and responsibilities can be found within the job pack.
Qualifications and Skills required
The successful candidate will hold two A-Levels (or equivalent qualifications) or significant professional experience in a similar role. Applicants must be willing to work towards FitSM Foundation Certification (if not held already).
Applicants should have a proven track record of working on a busy helpdesk or customer service environment and use of Service Desk software. Experience of working in a highly regulated organisation, an understanding of Information Security and the ability to document internal processes and procedures is essential. You will also possess advanced skills in MS Windows/Office environment.
In addition to this, you should also be able to demonstrate, analysis, problem solving and prioritisation skills, excellent attention to detail, a structured and methodical approach to work, an ability to work independently and direct own work, good written and verbal communication skills in English and an ability to work as part of a team, which are required skills and abilities for this role.
Applicants are encouraged to describe how they meet each of the essential requirements in their application.
The post is full-time and fixed term until 31/03/2024 in the first instance due to the nature of the UKDA funding. Whilst this is a full-time post, we would also welcome part-time applications at a minimum of 0.8 FTE.
At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives.
Please see the attached job pack, which contains a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please contact email@example.com
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